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Terms and Conditions

 

Welcome to Muggsify! By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Product Information:

  • Muggsify offers personalized mug printing services. All products are made-to-order, and designs are customized based on customer input.
  • We strive to accurately depict the product details and images on our website, but there may be slight variations due to monitor settings or production processes.

2. Ordering Process:

  • To place an order, you must provide accurate and complete information, including your design specifications and shipping details.
  • Once an order is placed, it cannot be canceled or modified, as production begins immediately after confirmation.

3. Payment:

  • All payments must be made through the available online payment methods at the time of checkout.
  • Prices are displayed in [currency] and are subject to change without notice.

4. Shipping & Delivery:

  • Shipping times vary depending on the location and production time. Estimated delivery dates will be provided during checkout.
  • Muggsify is not responsible for delays caused by third-party couriers or shipping companies.
  • Any customs duties or taxes are the responsibility of the customer.

5. Returns & Refunds:

  • Personalized items are non-refundable unless there is a defect or error in the production process.
  • If your order arrives damaged or incorrect, please contact us within 7 days for assistance.

6. Intellectual Property:

  • All designs and content on the Muggsify website are owned by Muggsify or licensed to us. You may not reproduce, distribute, or use any content without our permission.

7. Limitation of Liability:

  • Muggsify is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

8. Changes to Terms:

  • Muggsify reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

9. Contact Information:

  • For any questions or concerns, please contact us at [your contact email/phone number].

By using Muggsify’s services, you agree to abide by these terms and conditions.

Return and Refund Policy

 

At Muggsify, we want you to be completely satisfied with your purchase. If you're not happy with your mug or customized mug, here's what you need to know:

  1. Standard Mugs: If you receive a damaged or defective mug, please contact us within 14 days of delivery. We will gladly offer a replacement or refund upon verification.
     
  2. Customized Mugs: As our customized mugs are made-to-order, we do not accept returns or exchanges for personalized items unless they are defective or damaged. Please double-check your customization details before placing your order.
     
  3. Return Process: To initiate a return or exchange, contact our customer service team with your order number and a description of the issue. We will guide you through the process.
     

We strive to ensure the best quality and service, and your satisfaction is our top priority.


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MUGGSIFY

4665 Mississippi St., San Diego, CA 92116

+1.6192181477

Copyright © 2025 Muggsify - All Rights Reserved.

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